From Steve Jones – Regional General Manager (Gloucestershire), Four Pillars Hotels
Client feedback referring to interim guest relations manager
‘’I just wanted to drop you a quick note offering my thanks for your efforts again this summer.
I know I speak on behalf of all the team when I say that your professional, friendly and customer focused approach has undoubtedly made a great difference to the experience our guests have enjoyed and has contributed to the harmonious working conditions for all of those you have come in to contact with.
We have enjoyed a sustained period of outstanding sales and profit growth which of course is important but it is even more rewarding when we have achieved this whist delighting so many people at the same time.
I accept that there will always be instances where we get it wrong or fail to meet someone’s expectation but again your handling of these situations has been exactly as we would have hoped and as a result those who many have had cause to raise an issue with you left more satisfied for doing so.
Your attitude of immersing yourself within the team rather than sitting on the periphery as simply an Agency Worker I believe is what has made you so successful in this assignment.‘’